Contact Us
Need a hand? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach out anytime and we’ll reply promptly through your preferred channel, including email, phone, or live chat. For account help, deposit or withdrawal queries, or site issues, our agents can guide you step by step and escalate urgent matters to specialist teams as needed. Our priority is clear, practical help and timely follow-up.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, live chat and phone; available in English and French; typical reply within 24 hours) |
| General enquiries | [email protected] (billing, corporate and media enquiries; Mon-Fri response) |
| Affiliate enquiries | [email protected] (partner programme, marketing and tracking support) |
| Phone | +1 416 357 4821 (voice line; Mon-Fri 09:00-18:00 ET; local rates apply) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Contact by email
Email is the preferred way to reach us for detailed requests, account issues, or situations that require explanations or documents. Please email [email protected] with a clear subject line, your current contact details, and any relevant attachments. Including your account ID and up-to-date phone or address information helps us process requests faster and avoid unnecessary delays.
Contact Form
Name Email Message Send messageResponse Time
Our support team aims to respond quickly to all inquiries. Most messages are answered within one business day. For straightforward requests you can expect a same-day reply, while more complex issues such as identity checks, payment investigations, or account disputes may take longer to resolve depending on their nature. We will keep you updated until the matter is closed.
Feedback
We welcome your feedback, suggestions or ideas to improve our site. Every message is reviewed carefully by our team and used to enhance services, fix issues and improve the overall user experience for Canadian players. Please share your thoughts so we can keep making the site clearer, faster and more enjoyable to use.