Responsible Gambling Policy

At Winward we are committed to promoting safe, controlled play for all Canadian players. We believe gambling should be a form of entertainment, not a source of harm. Our responsible-gambling section explains practical measures you can use to manage play, recognise warning signs, and find help when you need it.

Player protection principles

We place player safety at the centre of our service. That means clear information, tools to manage activity, and support resources for anyone concerned about their gambling. We encourage responsible decisions and provide guidance to help you keep play within comfortable limits.

Activity-control tools

To support safer play, we offer several control options you can use to limit spending and time. These tools are designed to help you reduce risk and regain control if gambling stops being fun.

Deposit limits

Set a daily, weekly, or monthly deposit limit to control how much you add to your account. Limits can be adjusted down instantly and can be increased after a waiting period to prevent impulsive changes.

Loss limits

Loss limits allow you to cap net losses over a set period. Using a loss limit helps keep sessions predictable and prevents chasing. Check your account settings or contact support for guidance on setting appropriate limits.

Time limits and session reminders

Use session time limits or reminders to manage how long you play. You can set automatic breaks or receive alerts when a session reaches a predefined length to encourage regular pauses.

Account breaks

Short-term breaks let you step away from gambling for a set number of days. Breaks are useful when you want an immediate pause without committing to longer self-exclusion.

Self-exclusion

If you need a longer cooling-off period, self-exclusion blocks access to your account for an agreed duration. Self-exclusion can be temporary or indefinite. During exclusion, you will not be able to log in or place bets; you can request account reinstatement only after the exclusion period ends and any verification requirements are met.

Signs of problematic behaviour

Watch for changes such as spending more than planned, borrowing to fund play, lying about gambling, neglecting work or family, or feeling anxious when not playing. Early recognition helps prevent escalation.

Tips for maintaining control

Set budgets and stick to them, use limits and reminders, avoid gambling when stressed or under the influence, treat play as entertainment rather than income, and involve a trusted friend or family member if you need support.

Professional help and support organisations

If gambling is causing harm, seek help promptly. Contact your provincial or territorial gambling support services, Gamblers Anonymous, or local health providers for confidential assistance. If you need immediate advice, reach out to your provincial problem-gambling helpline or a community counselling service for guidance.

For help setting limits or to discuss self-exclusion, contact our support team via your account help options. We are here to assist and to take any requests for account restrictions seriously.