Data Privacy Policy
This Privacy Policy explains how Winward collects, uses, stores, and protects the personal information we handle when you create an account, play, or otherwise use our services in Canada. We take your privacy seriously and aim to be clear about what data we collect, why we collect it, and how you can manage your information.
Types of Data We Collect
Personal data
We collect personal information you provide when registering and verifying your account. This may include your name, date of birth, mailing address, email address, telephone number, payment details and government-issued ID for identity checks. We use this data to confirm your identity, meet regulatory requirements and process payments.
Technical data
We automatically collect technical information about your device and connection. This can include IP address, device type, operating system, browser type, screen resolution, language settings and log data. We also record session data such as pages visited, time stamps and errors to help maintain and secure our services.
Transactional data
We retain records of transactions and account activity. This includes deposits, withdrawals, bets, game history, bonuses applied and account balance changes. Transaction data is used for billing, fraud prevention, dispute resolution and regulatory reporting where required.
How We Use Your Information
Your information is used to operate and improve our services, including account administration, payment processing, identity verification and fraud prevention. We also use data to provide customer support, respond to requests, maintain security, and comply with legal or regulatory obligations. With your consent, we may send marketing communications; you can opt out at any time.
Data Protection Practices
We protect personal information using administrative, technical and physical safeguards appropriate to the sensitivity of the data. These measures may include encryption, access controls, secure servers and routine security reviews. Only authorized personnel and third parties with a business need may access personal data.
Cookies and Tracking Technologies
We use cookies, pixels and similar technologies to provide essential site functions, measure site performance and support analytics and advertising. You can manage cookie settings via your browser or device. Blocking certain cookies may affect site functionality.
User Rights
If you are a Canadian resident, you have rights regarding your personal information. These may include the right to access, correct or delete your data, the right to object to certain processing and the right to request limited use of your information. Exercise of rights may be subject to verification and legal limits.
Access, Correction and Deletion
To request access, correction or deletion of your personal information, contact our support team at [email protected]. We will respond to verified requests and, where appropriate, update or remove your data. Certain records may be retained as required by law or to resolve disputes.
Information Sharing and Third Parties
We share information with trusted third parties necessary to provide our services, including payment processors, identity verification providers, customer support vendors and analytics providers. We may also disclose data to comply with legal obligations or to protect the security of our users and systems.
Privacy Policy Updates
We may update this policy from time to time. Material changes will be posted on this page and, when appropriate, notified to account holders. Continued use of our services after updates constitutes acceptance of the revised policy.