Winward Casino Terms of Use

These Terms and Conditions describe the rules that apply when you use Winward's online casino services in Canada. They explain the relationship between us and our users, your responsibilities, and how we operate day-to-day. By creating an account or using the site you agree to follow these terms, and you also agree to any specific rules posted with individual promotions or payment options.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login and for all activity that occurs under your account. Keep your password secure and notify us immediately if you suspect unauthorised access. We reserve the right to suspend or close accounts where we suspect fraud, money laundering, bonus abuse, or breach of these terms. Only one account per person is permitted unless we expressly authorise otherwise.

Eligibility requirements

To open and use an account you must be of legal gambling age in your province or territory and not subject to any self-exclusion or other restriction that would prohibit you from playing. You must provide accurate, current and complete information during registration and when requested for account verification. We may refuse service or restrict access where local laws or internal policies prevent lawful operation.

Acceptable platform use

Use of the platform must be lawful and in good faith. Prohibited activities include, but are not limited to, collusion, automated play with bots, chargeback abuse, identity fraud, and any attempt to manipulate game outcomes or promotional mechanics. We may monitor account activity for suspicious patterns and take action where necessary to protect other players and the integrity of the service.

General bonus and promotion rules

All promotions are subject to specific terms posted with the offer. General rules may include eligibility limits, wagering requirements, maximum cashout limits, game contribution rules, and expiry dates. Bonus terms take precedence for promotional funds. We reserve the right to void or reclaim bonuses and associated winnings in cases of abuse or clear violation of the promotion terms.

Deposits and withdrawals

Payments and verification

We accept a range of payment methods; availability may vary by region. Before processing withdrawals we may require identity and source-of-funds documentation, and we may apply hold periods while compliance checks are completed. Payments are processed only to verified accounts and methods registered in the account holder's name.

Limits and checks

Deposit and withdrawal limits may apply and can change over time. We may impose limits for responsible-gambling reasons or as required for compliance. Fees and processing times depend on the payment method and are disclosed in the cashier or payment terms.

Dispute resolution

If you have a dispute, please contact our support team at [email protected] with your account details and a clear description of the issue. We will investigate and respond in a timely manner. If a resolution cannot be reached directly, we may offer internal escalation or mediation where available. Use of the service does not prevent you from pursuing other legal remedies available under applicable law.

Updates to Terms and Conditions

We may update these terms from time to time. Changes will be posted on the site and become effective when published unless otherwise stated. It is your responsibility to review the terms periodically. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.